Privacy Policy
Echomation Inc. (“Echomation”, “we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our website and our reception service.
1. Who we are
Echomation Inc. is a Canadian corporation that provides a monthly reception service for small businesses across North America. You can contact us at info@echomation.ai or +1 (833) 664-0216.
2. Information we collect
Depending on how you interact with us, we may collect:
- Contact details such as name, business name, email address, and phone number when you enquire or become a customer.
- Service content including call recordings, call transcripts, and messages that are processed so we can provide the reception service.
- Account and usage information related to your dashboard activity and service configuration.
- Payment information needed to bill for subscriptions. Payment card details are handled by our payment processor; we do not store full card numbers on our own systems.
- Technical information such as browser type, device type, and approximate location derived from IP address when you visit our website.
3. How we use information
We use personal information to:
- provide, operate, and improve the reception service;
- answer enquiries and provide customer support;
- process payments and manage subscriptions;
- send service-related notices;
- comply with legal obligations; and
- protect the security and integrity of our systems.
4. Sharing with service providers
We share personal information with trusted service providers who help us operate the business, such as hosting providers, communications providers, and our payment processor. These providers are permitted to use the information only to perform services for us. We do not sell personal information.
5. Retention
We keep personal information only as long as needed for the purposes described in this policy, including to provide the service, meet legal requirements, resolve disputes, and enforce agreements. Retention periods may vary by data type. Call recordings and transcripts are retained for a period appropriate to service delivery and then deleted or anonymized according to our retention schedule.
6. Your rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal information, and you may withdraw consent where consent is the basis for processing. To make a request, email info@echomation.ai.
7. Canadian privacy law
As a Canadian company, we handle personal information in accordance with applicable Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and other laws that may apply depending on where you or your customers are located.
8. Security
We use administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. International transfers
Information may be processed in Canada and in other countries where our service providers operate. Where information is transferred outside Canada, we take steps intended to provide appropriate protection.
10. Changes
We may update this Privacy Policy from time to time. The effective date at the top of this page will be revised when changes are posted.
11. Contact
For privacy questions or requests, contact Echomation Inc. at info@echomation.ai.