Refund and Cancellation Policy
This Refund and Cancellation Policy explains how monthly reception service subscriptions with Echomation Inc. (“Echomation”, “we”, “us”, or “our”) may be cancelled and when refunds may apply.
1. Monthly subscriptions
Reception service plans are sold as monthly subscriptions and are billed in advance for each billing period.
2. How to cancel
You may cancel anytime by emailing info@echomation.ai from the email address associated with your account. Please include your business name and the phone number used with the service.
3. When cancellation takes effect
Cancellation takes effect at the end of the current billing period. You will continue to have access to the service until that date. After cancellation takes effect, recurring charges stop.
4. Refunds
Except where required by law, we do not provide partial-month refunds for unused days within a billing period that has already begun. If you cancel mid-period, service continues through the end of that period and no prorated refund is issued unless the law requires otherwise.
5. Setup fees
Any setup fees are as quoted to you before you subscribe. Setup fees are non-refundable once setup work has begun, except where required by law.
6. Billing errors
If you believe you were charged in error, contact us promptly at info@echomation.ai. Verified billing errors will be corrected by refund or credit.
7. Chargebacks
Please contact us before filing a payment dispute so we can help resolve the issue. Unresolved disputes may result in suspension of service.
8. Changes
We may update this policy from time to time. The effective date at the top of this page will be revised when changes are posted.
9. Contact
For cancellation or refund questions, contact Echomation Inc. at info@echomation.ai or +1 (833) 664-0216.