Terms of Service
These Terms of Service (“Terms”) govern your use of the website and reception services provided by Echomation Inc. (“Echomation”, “we”, “us”, or “our”). By using our services, you agree to these Terms.
1. The service
Echomation provides a monthly reception service subscription for small businesses. The service may include call answering, appointment booking, follow-up messaging, related workflows and automations, and access to a customer dashboard. Features available to you depend on the plan you select.
2. Accounts and eligibility
You must provide accurate business and contact information. You are responsible for maintaining the confidentiality of account credentials and for activity under your account.
3. Subscriptions and billing
Subscriptions are billed monthly in advance through our payment processor. Fees, taxes, and any setup fees will be as quoted to you before you subscribe. By subscribing, you authorize recurring monthly charges until you cancel in accordance with our Refund and Cancellation Policy.
4. Customer responsibilities
You are responsible for:
- providing accurate scheduling rules, business hours, and contact preferences;
- obtaining any required consent and giving any required notice for call recording and SMS messaging under applicable law;
- using the service only for lawful business purposes; and
- ensuring that content you provide does not infringe the rights of others.
5. Acceptable use
You may not use the service to engage in illegal activity, harassment, spam, fraud, or any activity that interferes with the service or harms other users. We may suspend or terminate access for misuse.
6. Intellectual property
Echomation retains all rights in its website, branding, software, and documentation. You retain rights in your business content. You grant us a limited licence to process your content as needed to provide the service.
7. Disclaimers
The service is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee uninterrupted or error-free operation.
8. Limitation of liability
To the fullest extent permitted by law, Echomation Inc. will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, or lost data. Our total liability arising out of or related to the service will not exceed the fees you paid to us in the three months before the claim arose.
9. Indemnity
You agree to indemnify and hold harmless Echomation Inc. from claims arising out of your misuse of the service, your failure to obtain required consents or provide required notices, or your breach of these Terms.
10. Termination
You may cancel as described in the Refund and Cancellation Policy. We may suspend or terminate the service for non-payment, breach of these Terms, or operational reasons, with notice where reasonably practicable.
11. Governing law
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Courts in Ontario, Canada will have exclusive jurisdiction, subject to applicable consumer protection rules.
12. Changes
We may update these Terms from time to time. Continued use of the service after changes are posted constitutes acceptance of the revised Terms, except where applicable law requires otherwise.
13. Contact
Questions about these Terms may be sent to info@echomation.ai.